Delivery & Returns

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Returns
The team will discuss our policy with you. Generally speaking if the stock is the wrong size, faulty or not as described you will have the option for the item to be replaced, to select an alternative item or to receive a refund. Please contact us on kabucci1@bigpond.com.au or (07) 5477 7799.

Delivery
Standard delivery within Australia
Please allow $10.00 for handling and delivery for orders. We endeavour to ship all orders the following business day. All parcels will be sent with Australia Post by registered mail. A signature is required for all deliveries so please ensure someone is able to sign for the package or consider changing your shipping address to your workplace address. We are unable to redirect orders once they have been dispatched.

International delivery
All parcels will be sent with Australia Post by registered mail. The item/s & shipping cost must be paid in full before the goods are dispatched. Unfortunately we do not organise shipping insurance, this is your / the customers responsibility.

Order fulfilment
Orders are processed Monday to Friday (excluding public holidays). Orders placed on weekends and public holidays will be processed the following business day. Availability of products is not guaranteed. If an item on your order has become unavailable or is delayed, you will be notified promptly and provided with the option to select an alternative item or receive a refund.
Payment authorisation and address verification must occur prior to processing orders.If you have not received your order within 7 business days, please contact us at kabucci1@bigpond.com.au If you have any questions, please contact us at kabucci1@bigpond.com.au